Lucky8 Privacy Policy

1. About This Policy

This Privacy Policy explains how Lucky8 ("we," "us," "the Platform") collects, uses, stores, and protects the personal information of players who access lucky8.st or the Lucky8 mobile app. It applies to all registered accounts on the platform, including players based in Manila, Quezon City, Cebu, Davao, and anywhere else in the Philippines.

Lucky8 is committed to handling personal data responsibly and in accordance with sound data protection practices. We only collect what we need, use it for clear and legitimate purposes, and take reasonable steps to keep it secure.

This Policy should be read alongside our Terms and Conditions and Responsible Gaming guidelines. All three documents together form the basis of your agreement with Lucky8 as a registered player.

2. Information We Collect

Lucky8 collects the following categories of personal information:

Lucky8 does not intentionally collect sensitive categories of personal data — such as health information, political views, or biometric data — beyond what is strictly necessary for identity verification purposes.

3. How We Use Your Information

Personal information collected by Lucky8 is used for the following purposes:

• Account management: To create and maintain your player account, verify your identity during login, and process OTP authentication for sensitive actions.
• Financial transactions: To process deposits and withdrawals in Philippine Peso via your chosen payment method, and to maintain accurate transaction records.
• KYC compliance: To verify that account holders are adult Filipino residents meeting the platform's eligibility requirements before processing withdrawals.
• Platform security: To detect and prevent fraudulent activity, account sharing, bonus abuse, and other violations of our Terms and Conditions.
• Customer support: To respond to account queries, technical issues, and any concerns you raise with the Lucky8 support team.
• Platform improvement: To analyse usage patterns — on an aggregated, non-identifiable basis — and improve the platform experience across devices and connection types.
• Legal obligations: To comply with applicable legal and regulatory requirements where Lucky8 operates.

Lucky8 does not use your personal information for unrelated marketing or advertising purposes without your consent, and we do not profile players to serve third-party advertising.

4. Sharing Your Information

Lucky8 does not sell or trade your personal data. We may share limited personal information with the following categories of third parties, strictly on a need-to-know basis:

• Payment processors: Philippine e-wallet and banking partners who facilitate your PHP deposits and withdrawals. These providers receive only the minimum data required to complete the transaction.
• Technology and infrastructure providers: Companies that provide platform hosting, security monitoring, or software services that support the Lucky8 platform. These partners are required to handle your data securely and in accordance with our instructions.
• Legal and compliance purposes: Lucky8 may disclose personal information to relevant authorities if required to do so by applicable law, or in response to a legitimate legal process. We will only disclose the minimum information necessary to comply.

Lucky8 does not share player data with unaffiliated third parties for their own marketing or commercial purposes. Any third party who handles data on our behalf is required to maintain appropriate security measures.

5. Data Security

Lucky8 takes the security of player data seriously and maintains technical and organisational measures proportionate to the risks involved in operating an online gaming platform.

Technical Measures

• SSL/TLS encryption: All connections between your device and Lucky8 are encrypted. This applies to the website and the mobile app.
• OTP authentication: Withdrawals and sensitive account changes require one-time password verification via your registered Philippine mobile number.
• Secure storage: Personal and financial data is stored on access-controlled servers. KYC documents are held in a secure environment with restricted access.

What You Can Do

• Use a strong, unique password for your Lucky8 account that you don't reuse on other platforms.
• Keep your registered mobile number active — it's essential for OTP verification.
• Log out of your account when using shared or public devices.
• Contact support immediately if you suspect your account has been accessed without your permission.

No system is completely immune to security risks. While Lucky8 works to protect your data, you also play an important role in keeping your account secure through the steps above.

6. Cookies and Tracking Technologies

Lucky8 uses cookies and similar technologies to operate the platform effectively. Cookies are small text files stored on your device that help the platform remember your preferences and session state.

Types of Cookies We Use

• Essential cookies: Required for the platform to function — including keeping you logged in during a session and maintaining your account state while you navigate between pages.
• Analytics cookies: Used to understand how players use the platform in aggregate, so we can identify areas for improvement. These do not identify you personally.
• Security cookies: Help detect and prevent fraudulent activity by identifying unusual session patterns.

You can manage or disable cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of the Lucky8 platform — for example, you may not be able to stay logged in between pages.

7. Your Rights as a Player

As a Lucky8 player, you have the following rights regarding your personal data:

• Right to access: You can request a summary of the personal information Lucky8 holds about you.
• Right to correction: If any of your account details are inaccurate, you can request that they be corrected. Some changes — such as updating your registered name or mobile number — may require additional verification.
• Right to deletion: You may request that your personal data be deleted. Note that certain data — particularly transaction records and KYC documents — may need to be retained for a period to comply with financial record-keeping requirements, even after account closure.
• Right to withdraw consent: Where Lucky8 processes your data on the basis of consent — for example, for non-essential communications — you may withdraw that consent at any time.

To exercise any of these rights, contact Lucky8 support. We will respond within a reasonable timeframe and may need to verify your identity before actioning your request.

8. Data Retention

Lucky8 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or to meet our legal and compliance obligations.

• Active accounts: Personal and account data is retained for the duration of your registered account's lifetime.
• Transaction records: Financial records, including PHP deposit and withdrawal history, are retained for a minimum period following the transaction in accordance with standard financial record-keeping practices.
• KYC documents: Identity verification documents are retained for a period after account closure to comply with applicable requirements.
• Closed accounts: After account closure and the expiry of applicable retention periods, personal data will be securely deleted or anonymised.

9. Changes to This Privacy Policy

Lucky8 may update this Privacy Policy from time to time to reflect changes in platform functionality, legal requirements, or data handling practices. When we make changes, the updated Policy will be published on this page with a revised effective date.

For significant changes, Lucky8 may notify registered players through a platform notification or other appropriate communication channel. Continued use of Lucky8 following any updates constitutes acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed.

10. Contact Us

If you have questions about this Privacy Policy, how Lucky8 handles your personal data, or you wish to exercise any of your data rights, please reach out to the Lucky8 support team.

You can get in touch via the support contact details available in the FAQ section, or by emailing [email protected] (plain text — do not click; copy and paste into your email client).

We aim to respond to all privacy-related requests promptly. Requests involving access, correction, or deletion of personal data may require identity verification before we can action them.